FAQs

  • Fibre broadband uses optical cables to deliver faster, more reliable internet than traditional copper lines.

  • You can use our Address Checker to see if fibre is available where you live.

  • Fibre offers faster speeds, better reliability, and is ideal for streaming, gaming, and working from home.

  • A technician visits your home, connects your property to the fibre network, and installs a fibre box inside.

  • Most installations take a few hours. If extra work is needed (like digging or consent), it may take a few weeks.

  • Yes, someone over 18 needs to be home to agree on where the equipment is installed.

  • Sometimes, depending on how your property connects to the street network. The technician will explain the plan before starting.

  • Most residential fibre installations are free, but it's good to check when signing up, as conditions can vary.

  • Usually, yes! Check with your chosen provider to transfer your number.

  • Yes, switching providers is easy with fibre. You can compare new deals anytime.

  • There might be a short interruption, but most switches are smooth.

  • You'll get a fibre box (ONT - Optical Network Terminal) installed in your home. You may also need a new modem/router that’s fibre-compatible.

  • No, unless you have a backup power source. Keep this in mind if you rely on a landline connected via fibre.

  • Possibly! Fibre is available in many apartment buildings. If not already installed, you may need landlord or body corporate consent.

  • Contact your provider first. They'll work with the network if any physical line fixes are needed.