FAQs
-
Fibre broadband uses optical cables to deliver faster, more reliable internet than traditional copper lines.
-
You can use our Address Checker to see if fibre is available where you live.
-
Fibre offers faster speeds, better reliability, and is ideal for streaming, gaming, and working from home.
-
A technician visits your home, connects your property to the fibre network, and installs a fibre box inside.
-
Most installations take a few hours. If extra work is needed (like digging or consent), it may take a few weeks.
-
Yes, someone over 18 needs to be home to agree on where the equipment is installed.
-
Sometimes, depending on how your property connects to the street network. The technician will explain the plan before starting.
-
Most residential fibre installations are free, but it's good to check when signing up, as conditions can vary.
-
Usually, yes! Check with your chosen provider to transfer your number.
-
Yes, switching providers is easy with fibre. You can compare new deals anytime.
-
There might be a short interruption, but most switches are smooth.
-
You'll get a fibre box (ONT - Optical Network Terminal) installed in your home. You may also need a new modem/router that’s fibre-compatible.
-
No, unless you have a backup power source. Keep this in mind if you rely on a landline connected via fibre.
-
Possibly! Fibre is available in many apartment buildings. If not already installed, you may need landlord or body corporate consent.
-
Contact your provider first. They'll work with the network if any physical line fixes are needed.